Returns & Refunds
We want every GoInvoice customer to have a straightforward shopping experience. Here's how our return and refund process works.
Contact Us
Email us with your order number and reason for the return.
Return Request
We'll review the product and return eligibility.
Return Item
If approved, return the product according to our instructions.
Refund
Approved refunds are generally sent through the original payment method.
ℹ️ Overview
We want customers to have a straightforward shopping experience. If you need to return an eligible product, contact GoInvoice at help@goinvoice.top with your order number and the reason for the return.
✓ Return Eligibility
Return eligibility may depend on the product category, condition of the item, and applicable law. Unless a different period is stated on the product page or at checkout, customers should contact us as soon as possible after receiving an item they wish to return.
📦 Condition of Returned Items
Where a return is accepted, items should generally be returned in unused and resalable condition, with original packaging, accessories, tags and other included materials where applicable.
⚠️ Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, contact us promptly at help@goinvoice.top. Please provide your order number and clear information about the issue. We may request photographs or other evidence to help resolve the matter.
🚫 Non-Returnable Items
Certain products may not be eligible for return because of their nature, hygiene considerations, customization, damage caused after delivery, or applicable legal restrictions.
💳 Refunds
Once an approved return is received and assessed, we will communicate the outcome. Approved refunds will generally be issued using the original payment method where practicable.
🔄 Exchanges
Where available, exchanges may be offered subject to stock availability and the applicable return conditions. If an exchange is not available, a refund or another suitable resolution may be offered.
Need help with a return?
Send us your order number and details of the issue. Our team will review your request and let you know the next steps.